How did you score?

  1. What percentage of your customers recommend you?
    2. Response Points
    75% – 100% 2
    50% – 74% 1
    0% 0

  2. What percentage of your customers return for additional business?
    3. Response Points
    75% – 100% 2
    50% – 74% 1
    0% 0

  3. Do you compensate your salesreps on customer satisfaction, not just sales?
    4. Response Points
    Yes 2
    No 0

  4. Do you know your overall customer satisfaction index (CSI)?
    5. Response Points
    Yes 2
    No 0
    What is CSI? 0

    Note: If you don’t know what CSI is, you definitely need us!

  5. When was the last time you asked your customers if they were satisfied?
    6. Response Points
    This year 2
    Last year 1
    Prior or Never 0

Good News or Bad News?

Points Rating Comments
8-10 Excellent You may still want to look at areas of your organization that could use a buff and polish. Contact us for programs tailored to putting a shine on your already great infrastructure.
5-7 Good Focus on the area you lost points in such as repeat business or retention. Check out our satisfaction surveys, online survey reports, and follow-up cards to see how we can take the guess work out of post-sale/service marketing.
0-4 Poor Check out every nook and cranny of our website.  You need us!!