- What percentage of your customers recommend you?
Response |
Points |
75% – 100% |
2 |
50% – 74% |
1 |
0% |
0 |
- What percentage of your customers return for additional business?
Response |
Points |
75% – 100% |
2 |
50% – 74% |
1 |
0% |
0 |
- Do you compensate your salesreps on customer satisfaction, not just sales?
Response |
Points |
Yes |
2 |
No |
0 |
- Do you know your overall customer satisfaction index (CSI)?
Response |
Points |
Yes |
2 |
No |
0 |
What is CSI? |
0 |
Note: If you don’t know what CSI is, you definitely need us!
- When was the last time you asked your customers if they were satisfied?
Response |
Points |
This year |
2 |
Last year |
1 |
Prior or Never |
0 |
Good News or Bad News?
Points |
Rating |
Comments |
8-10 |
Excellent |
You may still want to look at areas of your organization that could use a buff and polish. Contact us for programs tailored to putting a shine on your already great infrastructure. |
5-7 |
Good |
Focus on the area you lost points in such as repeat business or retention. Check out our satisfaction surveys, online survey reports, and follow-up cards to see how we can take the guess work out of post-sale/service marketing. |
0-4 |
Poor |
Check out every nook and cranny of our website. You need us!! |