17.5% of charges on your phone bill…

17.5% of charges on your phone bill… are either wrong or are for inefficient features and services. In over 20 years of performing audits, Telcom has averaged 17.5% in findings. Get an audit today, and stop wasting your telecommunications dollars! Find out how…

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VOIP

VOIP What is it? Is it right for you? Can it save your firm money? Let Telcom take the mystery out of the complex world of telecommunications! Find out how…

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Downsizing?

Downsizing? Do an audit on the number of lines you have. If you had 1,000 employees, and now you only have 500, you probably need a little more than half of the voice lines you have. Find out how…

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Guardian ad Litem

Dave Gould, Senior Program Attorney, 13th Circuit, Florida Guardian ad Litem Program “It was critically important for us to gauge whether recent training had successfully addressed staff concerns. Telcare cut through the haze and allowed us to get exactly the information we needed. Thanks to them we’ve not only been able to measure the effectiveness… Continue reading Guardian ad Litem

Newmar Corporation

Matt Utley, Vice President of Service Operations “Telcare’s comprehensive survey services help us find out how our customers are treated by their selling and servicing dealers by determining their CSI – customer satisfaction index.  Through Telcare’s secure website, our online CSI reports are accessible to both our staff and dealer network, which has raised the… Continue reading Newmar Corporation

Coverall Health-Based Cleaning System

Jacqueline W. Vlaming, Senior Vice President / General Counsel “Telcare’s surveys of our national accounts give us the feedback we need to provide better service to these important customers.  Their survey agents are great at obtaining detailed specifics from our customers, which we are alerted to by Telcare’s Hot Email service, allowing us to quickly… Continue reading Coverall Health-Based Cleaning System

Oasis Outsourcing, Inc.

Kathleen Rainey, Sr. Vice President of Operations and Human Resources “We have been extremely pleased with the level of service and excellence that Telcare has provided to us over the past 5 years.  They have been an important part of our ability to identify key strategic components and implementation plans in our ongoing effect to… Continue reading Oasis Outsourcing, Inc.

General Plumbing, Inc.

Doug Santoro, Owner “Making the calls to our customers for their feedback is important to our success. Telcare has taken that responsibility and does an outstanding job. Their services pay for themselves.”

The Country Club at Mirasol

Matt Lambert, CCM, General Manager “As the general manager of a golf and country club with over 1,000 homes, it is imperative that I keep the lines of communication open with the residents in my community. Telcare administered our latest member survey, and we were thrilled with the results we received! Telcare proved to be… Continue reading The Country Club at Mirasol

Motorola

Karina Sanchez, Service Manager, iDEN Mexico “The Motorola Mexico team is very happy with Telcare’s open communication and their effective recommendations for improvements to the Nextel customer satisfaction survey process. The real success story is Telcare’s willingness to make changes to the process, and improve the way that Nextel, Motorola’s customer, receives the survey data. … Continue reading Motorola